If you are not satisfied with any of our products, please contact us right away after your purchase and we will exchange the item or give you a refund. Please see details below:

Conditions
To be eligible for a refund or exchange, your item must be unused and arrive in the same condition that you received it. A return request must be made within 5 working days of receiving the item and it should arrive back to us within the next 15 days. Please make sure you use appropriate packaging when shipping back the item.

Refunds
Once we receive your item, we will inspect it and notify you about the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within the next 5 working days.  
We will refund the full price of the item, but we won't refund the shipping charges. 
If you have any questions on how to return your item, contact us at customerservice@hakuleather.com

Sale items
Only regular priced items may be returned, unfortunately sale items cannot be refunded nor exchanged.

Exchanges
You can exchange your purchased product for another one with the same price or higher. You can't exchange the product for an item with less value. The products need to meet the conditions (as mentioned in paragraph "Conditions") to be eligible for an exchange.

Return Shipping

Return shipping is for free (you will be refunded) for orders in Ecuador above $39.00.

For orders underneath that value, and for all international orders, the customer is responsible for paying return shipping costs and any applicable duties. 

To return your product, you should mail your product to:

Haku Leather Design

Los Naranjos E15-115 y Lirios, Ed. La Vienne, PB.
EC 170503
Quito-Ecuador

Please send your items back to us via a trackable courier as we are not responsible for items lost or damaged on return shipping.